Check out our FAQs - many answers to your questions can be found there.

Frequently Asked Questions and Answers

VGo User Accounts

A user account is required to be able to Activate a VGo for the first time, download the VGo App and manage other VGos and users if you are an administrator.

Before a VGo can be used for the first time, it must be activated. Activation is part of the process of ensuring security and privacy between the VGo and those that will be using it. To activate a VGo, you’ll need the special unique VCode which is in the documentation inside the box or has been supplied by your reseller at the time of your VGo acquisition. Contact your reseller or VGo if you don’t have your special VCode. VGo must be powered on and connected to your WiFi network before you can begin. Consult your user guide for more details.

The VGo App is used to establish your presence with a distant VGo. To download the VGo App for the first time, you’ll need to a username and password supplied by your system administrator.

Communities

Communities define a collection of users and VGos that are managed together. A community is typically covers an entire organization that includes all departments and geographies. The community is created when the adminstrator (designated as the Community Manager) first sets up their account. The community name should be a short label that is descriptive enough to identify your organization. 

VGos can only be assigned to a single community and accessed by the users in that community so it is best to choose a single community for an entire enterprise. A community manager can create multiple administrator accounts for that company so that user and VGo management can be distributed.

Getting Additional Help

Contact your reseller or VGo for any support required for your VGo or your VGo PC App. Your reseller will also facilitate the process in the unlikely event that they should determine that your VGo is in need of repair.  If you need to contact VGo support directly please email support@vgocom.com or call 603-880-8030 and select option 1.  Phone support is available Monday thru Friday 9am to 6pm (eastern time).