• The VGo App is downloaded from the VGoNet Manager website.  The administrator in your organization will give you a username and password (you can change them) that give you access to VGoNet so you can download the software.
• If you are the first administrator for an organization, you are instructed how to get the software as part of the initial setup process.
• If you are just taking a test drive and haven’t purchased, you will be supplied a temporary user name and password.  To schedule a remote test drive click here.

Not today.  Existing tablets and phones don’t have quite enough horsepower to provide a quality experience but that landscape is changing fast.  We expect that in time the answer will be YES – check back here or call for the latest information.

Most users learn to drive in about 5 minutes.  Some are experts immediately, some will take about an hour of continuous driving to get used to the controls that combine speed and direction with the movement of the mouse pointer.

No, those applications do not have driving controls.

Yes.  Click here

You can try a VGo by requesting a remote test drive here.  If you must try VGo in your facility please contact us.

Yes, please contact us.

VGo access is tightly controlled by you or your system administrator. VGos can be shared by a set of people or dedicated to a single person using standard web accounts and permission settings maintained by you, or by someone in your organization or by your reseller. It's managed just like other common applications such as shared printing, email, and instant messaging.

VGo will easily traverse floor variations such as mats, rugs and thresholds, and changes in floor materials.  VGo recognizes and warns the remote user of larger objects and will not let the user drive over sudden drops such as steps.

VGo can be in use for up to 12 hours before needing a charge depending on battery size.

Not today.

Everything you need arrives in one box.  The VGo is in two pieces – an upper half and a lower half that latch together with no tools.  The battery needs to be connected and then it’s ready to be setup on the network.

No.  The VGo represents one person and is controlled by one person at a time.

VGo is designed to always stay upright.  The lead battery low in the base makes the center of gravity very low so it’s very stable.  VGo can tip to about 45 degrees.  We’ve never heard of one falling over in use.

Yes.  It only weighs 18 lbs.  You can grab it under the display with one hand or using one or two hands - lift it by the stalks (the vertical legs).  Some people grab it by the stalk, find the balance point and carry it horizontally - like a guitar case.

Not today.  Existing tablets and phones don’t have quite enough horsepower to provide a quality experience but that landscape is changing fast.  We expect that in time the answer will be YES – check back here or call for the latest information.

Without a network connection some functions of the VGo can be demonstrated using the handheld remote control and the blue button touchpad on the front of the VGo.  Available is:

• Docking
• Driving with arrow keys
• Seeing the camera’s view
• Changing the volume
• Tilting the camera
• Scanning for wireless networks
• Navigating settings menus

The Activation Key is used to associate a new VGo that has been powered on and connected to the network with the person who has purchased the VGo or who is assigned to administer the VGo.  When the VGo first connects to the network the activation code is display on the VGo screen.  The owner or administer then must enter that code into a field on a web page in VGoNet Manager.  This is described in detail in the user guide under “Add a VGo.”

On the VGo, go to Settings, then System Information and you’ll find the Mac® address.  For VGo’s that are fresh out of the box and have not yet been activated (activation requires network access), the Mac address is displayed on the first screen after the VGo is powered on.

Yes.  Only users who have been granted access by an administrator can connect to a VGo.  Communications between the VGoNet servers in the cloud and VGo and remote users are SSL encrypted.

Contact the person who administers the VGo’s in your organization.  They will first set you up with an account so that you can download the VGo App software.   They can then grant you access to one or more VGo’s depending on your role.  For example, the CEO may have a VGo that only they use so they are the only one with access.  Another VGo could be owned by the sales team and only sales personnel are granted access.  Another could be located in a remote facility and everyone employee has access. download the software.