Connecting/Networking/Security
Where do I find the IP addresses for VGo's cloud servers (VGoNet)?
Contact VGo customer support
Call (617) 674-8545
or
Email support@vgocom.com
What is the Settings Password on the VGo robot?
The Settings Password is 345.
This password is here so that an untrained person cannot explore settings options and inadvertently change options that have been set by an administrator. Some settings can prevent VGo from operating in certain environments. There is no secure information that can be obtained when viewing / changing any of the settings. The settings Password cannot be changed.
What size Verizon 4G LTE SIM card does the VGo use?
VGo uses Verizon's Mini SIM card. It measures 15 x 25 mm and usually comes in a credit card sized package and you pop out the Mini SIM card. The Verizon Part# for this type of packaging is DIRECTSIM4G-D.
What types of wireless networks can I use for my VGo's internet connection?
All VGo's can be connected using WiFi. A VGo model with an embedded 4G modem can also be connected to the internet using Verizon 4G LTE service.